Follow up email to Vivid Wireless

Please see my follow up interview with Martin Mercer – CEO of Vivid Wireless after you have read the below.

In the interest of complete transparency of what I post here on my blog I have sent the following email to Vivid Wireless Support as a follow up to my earlier post “An open letter to Vivid Wireless – “Seriously fast 4G wireless Broadband”:


Hi Team,
My name is Stuart, I am the geek that recently wrote:

Which moved on to –>

When I wrote this I obviously focused on grabbing keywords however I did not think it would work as effectively as it did. Since writing the article I see that in Google it has hit the top 10 results for “vivid wireless problem”, in the top 6 for “vivid wireless speed issues” and the top 4 for “vivid wireless slow”.

Now I didn’t originally expect that a) it would generate so much interest and constructive discussion and b) that it would shoot to the top of Google like that.

I would be very interested in the opportunity to have an e-chat/interview or the like with Martin to discuss the original post and subsequent concerns raised by users so that I can post an update to my blog.

I contact you in the hope of a discussion not only to provide you a voice in response to my blog post (which I feel is only fair) but also in the hope of giving you a voice to let your users (including myself) know that you are listening and hear our concerns.

Hope to hear from you.

An open letter to Vivid Wireless – “Seriously fast 4G wireless Broadband”

Please see my follow up interview with Martin Mercer – CEO of Vivid Wireless after you have read the below.

Please note, there is significant discussion surrounding this post at The Vivid Wireless Forums. I recommend you also see my follow up post Follow Up Email to Vivid Wireless

Well, an open letter to Vivid Wireless Australia and it’s users. Before I begin for those of you that don’t know Vivid Wireless is a new startup from the people behind Unwired Broadband that uses new 4G WiMAX technology to provide high speed wireless broadband. Since they begun many users have been suffering technical issues, backhaul issues, slow speeds and traffic congestion. I personally have been lucky enough to have a relatively stable connection but have noticed these issues as well and therefore wanted to put forward this issue regarding slow connections on Vivid Wireless right to the guys at the top (well I hope so anyway).

Therefore I would firstly like to set the scene… I will say that I am a heavy downloader and uploader with good cause. I do a lot of photography and one of the main sources of my traffic (not the only source) is transferring files too and from my servers in the US. That said, I do also use it for leisure downloading as well, i.e. watching Hulu through a VPN and the like.

When I signed up to Vivid Wireless I signed up on the unlimited plan for a reason… because I require a lot of traffic per month and the idea of unlimited internet is certainly appealing. I see a lot of people flaming these unlimited downloaders (on the Whirlpool Forums and the Vivid Forums) for using up all the international bandwidth and so on and so forth when in fact, they are just using what they are entitled to and what they have purchased. Now ***having said that*** I do not aggree that said users should be able to cause congestion that affects all other users, that is certainly bad.

Personally I am acutely aware of the speed issues faced by everyone on the network during peak periods and on consultation with the technical team at Vivid Wireless I now do as much of my heavy downloading and uploading as feasibly possible out of peak hours (i.e. not during 5pm to 1am).

I foresee one of two possible required outcomes:
1. Vivid needs to upgrade network capacities and network backhaul to support at minimum all users on the unlimited plan hypothetically running at 24×7 + the required bandwidth to support all other users on top of that.
2. OR (while this is not ideal) Give Unlimited Users completely unlimited data outside of the hours of 5pm to 1am and then during those hours give them a max of say 100GB a month (which I think is more than fair). Possibly you could extend this to have a bigger plan for say $120AUD a month that give 200GB during peak hours and unlimited at other times, that can then be used to support the provisioning of additional network resources and backhaul.

Personally I have always wondered how on earth a business can support a truly unlimited model, especially for a start up in the case of Vivid Wireless. I am happy for someone to correct me here as I know this is an assumption but it seems at this stage the unlimited has been provided as an overselling of resources and that is causing users on the rest of the network to suffer at the expense of people who are just using the service they have paid for. Not only do I fear will never be a sustainable business model but I also as a user feel bad for being the cause of that suffering for other users even though I am only using what I have paid for.

So what are your thoughts, are you a Vivid Wireless customer and have you been experiencing a slow connection or any other issues? If you aren’t what things have you heard said about Vivid, have they been good, bad or so on. Look forward to hearing your thoughts.

The iPad + Numbers with Microsoft Windows + Excel

Spreadsheets on the iPadHave you ever wondered how on earth you can export spreadsheets from Numbers on the iPad to Microsoft Excel? I have and much to my dismay I found the above combination of software may as well be known as a royal pain in the proverbial rear end. Recently I decided as part of my studies in photography I would use Apple’s Numbers application for the iPad to capture a series of information for each of the shots I was taking on a roll of film (yes that is correct, film… not digital LOL).

Much to my dismay I found that once I had filled out the spreadsheet, the only formats that I could export from the Numbers application were either to Apple Numbers, or PDF. However as my main computer is a PC I obviously don’t have Numbers as the iWork suite is only available for Apple OSX.

Therefore I found myself in the difficult situation of how to get the file across to my computer so that I could convert it and continue work on it in Microsoft Excel. In the end I figured out the only way was to do the following:

  1. In the Numbers application on the iPad select the cells you wish to copy and copy them by tapping on the selected cells once and select copy
  2. Open up a word processing application on the iPad, in this case I chose DocsToGo
  3. Create a new word document and paste the text in
  4. Email this to yourself and open it on your PC
  5. Copy the text by selecting it all and clicking Ctrl + C
  6. Paste this into a new excel workbook. Obviously you lose any formatting however you get the data over and it will correctly place it into rows and colums.

Until such a time as Apple enables the ability to export to a competitors format I would strongly recommend that you use a different app (such as DocsToGo) that natively supports the Microsoft Office formats so that you do not run into these issues.

If anyone has any other ideas I would welcome hearing how you get around this frustrating issue.