Companies using Twitter that are doing it RIGHT!

After drafting up a post for my personal blog entitled “Twitter and the changing ways we communicate” I realised that it was time that I did a little bit of a shout out and praise some of the companies I have interacted with that really are getting things 100% right in the way they interact with the consumer via Twitter. I kind of realised that this is a plug for their services as well but I guess that can’t really be avoided, I use their services and am stoked with them all so you can take comfort in that.

So read below about the five companies and one individual that really are doing things right and one company that I am going to shame by doing things WRONG!

@RescueTimeRescueTime is a service that I have only been using for less than a month (for productivity tracking if you aren’t using it you should be but will do a post on that another time) however their Twitter customer service has been exemplary so far, quick to respond and always friendly I really can’t complain.

@CrashPlan – I use CrashPlan Plus for backups of all my data into the cloud and highly recommend them, the times that I have Tweeted them with feedback or requesting assistance they have always got back to me with help or thanks so good on them.

@LogMeInLogMeIn provides free and/or paid remote access to your computers from anywhere in the world (I just use the freebie). I have only ever Tweeted these guys once but they took my feedback on board and got back to me so I am happy to say that these guys also get a shiny gold star (especially for a free service).

@CloudFlare – For the last few months I have been using CloudFlare to speed up my blogs, they do a reverse proxy mix with a content delivery network (CDN), great service and VERY responsive on Twitter, I had an issue and they were on to it and helping out in record time.

@1Password – Honestly can’t remember why I had to tweet these guys but what I do remember is they were so exceptional I tweeted a massive thanks to them for their assistance and support. If you need password management software I highly recommend 1Password too.

@GilesHardie – Giles is actually a reporter/editor with the Sydney Morning Herald, after recently reading one of his articles about Masterchef and almost literally pissing myself laughing I had to shout out and say thanks for the laugh. Little did I know that Giles read my tweet and replied back to me a couple of times. It was certainly refreshing for the little guy to get to talk directly to the author of an article.

Finally I have to give three thumbs down to @Evernote on twitter – I love Evernote’s services please don’t get me wrong and I would be lost without them and in fact give their services a three thumbs UP. As a paying customer I expect however if you have a twitter account AND you promote it, if I message you saying I can’t renew my services and would like to let them know that they are giving me free premium services that I might in fact get a response. I have tweeted @Evernote on several occasions and never heard a boo back from them.

If you aren’t already following me on twitter shout out to me right now on @StuartCRyan I always welcome feedback about what I write or even just a friendly hello.



Please note that some of the links in this post may contain affiliate links. I use the services I might as well get a little kudos for promoting them #JustBeingHonest

When customer service is done right! Agile Web Solutions Inc

1Password LogoRecently I purchased 1Password for Mac as I now have my shiny new Apple MacBook Pro laptop. I have been an avid user of 1Password for quite some time now on my iPhone, iPad and windows PC so therefore it was a natural step to purchase it for the Mac.

Less than a week after purchasing 1Password a mate pointed me to an online deal where I could get a package of apps including 1Password that were all bundled together, however I was at a loss as I had just purchased the app a few days prior.

However after contacting Agile Support and speaking to Mike they were more than happy to issue me a refund for the original purchase so that I could purchase the app (indirectly mind you, from another company) at a discount. I can also happily say that Mike said “You made my day with your kind comment. :)” as to the thank you email that I sent, so I can happily say that I made his day as he did mine.

I have to say… bloody exceptional support, they could have said no (and in fact were quite within their right to, I only contacted them on the offchance) however I can happily say they did me a wonderful favour and can not only regard 1Password as a great tool but also that they have wonderful support.