With privacy a large concern for consumers today, you can imagine my surprise when I logged into My Telstra account to see another person’s account information including account numbers, outstanding amounts, telephone numbers and associated information. Today I noticed the release of Telstra’s new MyAccount portal which I assume happened overnight. Curious I attempted to log in and after an hour and several tries later I managed to get into the new site and have a poke around. Although there does seem to be some general teething issues (which were mentioned to the @Telstra twitter account) it seemed rather shmick.
However upon logging in a bit later this morning to see if the issues were resolved I was concerned when seeing another customer’s account data presented to me rather than my own. In the two screenshots below you can see the first does not have a matching name or account number (and shows three separate services) belonging to Samantha and the second screenshot shows my actual account which has a matching name and account number.
As this only occurred once it is unknown if this issue is widespread. Telstra has been contacted for comment via Twitter (hey I am not a Journo so I don’t know the official channel) but has yet to respond. So have a look at the below images (click to enlarge) what are your thoughts, as a Telstra customer myself I am less than impressed and am curious to see how they will resolve my concerns.
12:45pm – Greg from the Telstra Customer Service Team is reviewing my account and reviewing the reported issues. Further details to follow as they arise.
2:40pm – Greg has phoned me and the team has been analysing my account over the past hour (and are continuing to do so). At this stage it looks as though it has only affected my account and not others.
[rokbox thumb=”http://technicalnotebook.com/wp-content/uploads/2011/06/telstra_not_my_account_small2.jpg” title=”Telstra MyAccount showing Different Account Details” album=”telstra”]http://technicalnotebook.com/wp-content/uploads/2011/06/telstra_not_my_account.jpg[/rokbox]
[rokbox thumb=”http://technicalnotebook.com/wp-content/uploads/2011/06/telstra_my_account_small2.jpg” title=”Correct Telstra MyAccount View” album=”telstra”]http://technicalnotebook.com/wp-content/uploads/2011/06/telstra_myaccount.jpg[/rokbox]