Picture this, I am sitting at home, in need of some laughs and I begin to see an exchange between one of my great friends and Telstra’s social media team. I first met Laura as the owner of the Woo! social club and have since had many an opportunity to get to know her. What I can say is… this exchange between her and Renee from the Telstra social media team really does just show her personality perfectly and had me in stitches. Most of all, aside from being amazingly hilarious, it really does show how a company can engage with customers by social media and let their staff members personality shine through to truly engage with the customer.

Kudos to Laura and I hope Renee can get it fixed for you in the near future!

[Updated: June 5, 2016 9:41 PM – More fun content added! The saga continues (much to our dismay and entertainment).]

Kitty Smalls Vs Telstra Part 1 - Kitty Smalls plays Poker

Kitty Smalls Vs Telstra Part 2 - Vino for Kitty

Kitty Smalls Vs Telstra Part 3 - Kitty Smalls Gets Lei'd

Kitty Smalls Vs Telstra Part 1 - Kitty Smalls goes for a walk

Kitty Smalls Vs Telstra Part 5 - Kitty Smalls has had enough

Kitty Smalls Vs Telstra Part 6 - Kitty Smalls has had enough

Kitty Smalls Vs Telstra Part 7 - Kitty Smalls just wants no error message

Kitty Smalls Vs Telstra Part 8 - Kitty Smalls resorts to pictionary

Kitty Smalls Vs Telstra Part 9 - Kitty Smalls stalks Laura

Kitty Smalls Vs Telstra Part 10 - Kitty Smalls gets a interwebs dongle

Kitty Smalls Vs Telstra Part 11 - Kitty Smalls is out of data

Kitty Smalls Vs Telstra Part 12 - Kitty Smalls is sad

Kitty Smalls Vs Telstra Part 13 - Kitty Smalls Poses with Laura

Kitty Smalls Vs Telstra Part 14 - Kitty Smalls does YOGA

Kitty Smalls Vs Telstra Part 15 - Kitty Smalls battens down the hatches