Telstra meets Kitty Smalls! – Social media done right!

Picture this, I am sitting at home, in need of some laughs and I begin to see an exchange between one of my great friends and Telstra’s social media team. I first met Laura as the owner of the Woo! social club and have since had many an opportunity to get to know her. What I can say is… this exchange between her and Renee from the Telstra social media team really does just show her personality perfectly and had me in stitches. Most of all, aside from being amazingly hilarious, it really does show how a company can engage with customers by social media and let their staff members personality shine through to truly engage with the customer.

Kudos to Laura and I hope Renee can get it fixed for you in the near future!

[Updated: June 5, 2016 9:41 PM – More fun content added! The saga continues (much to our dismay and entertainment).]

Kitty Smalls Vs Telstra Part 1 - Kitty Smalls plays Poker

Kitty Smalls Vs Telstra Part 2 - Vino for Kitty

Kitty Smalls Vs Telstra Part 3 - Kitty Smalls Gets Lei'd

Kitty Smalls Vs Telstra Part 1 - Kitty Smalls goes for a walk

Kitty Smalls Vs Telstra Part 5 - Kitty Smalls has had enough

Kitty Smalls Vs Telstra Part 6 - Kitty Smalls has had enough

Kitty Smalls Vs Telstra Part 7 - Kitty Smalls just wants no error message

Kitty Smalls Vs Telstra Part 8 - Kitty Smalls resorts to pictionary

Kitty Smalls Vs Telstra Part 9 - Kitty Smalls stalks Laura

Kitty Smalls Vs Telstra Part 10 - Kitty Smalls gets a interwebs dongle

Kitty Smalls Vs Telstra Part 11 - Kitty Smalls is out of data

Kitty Smalls Vs Telstra Part 12 - Kitty Smalls is sad

Kitty Smalls Vs Telstra Part 13 - Kitty Smalls Poses with Laura

Kitty Smalls Vs Telstra Part 14 - Kitty Smalls does YOGA

Kitty Smalls Vs Telstra Part 15 - Kitty Smalls battens down the hatches

Speed Tests of VividWireless’ new network offering

Recently I got my hands on a juicy new device from VividWireless and as promised I have now done some testing so that you might get a better idea. These tests were all done from Concord NSW and are obviously indicative only. If there is anything you would like me to test please let me know!

In the coming weeks I will try to get some tests from other locations closer to the CBD. The modem’s are not designed to be ultra portable (i.e. for on-the-go use) but as long as you have a power point and are in coverage, you can move them around.
Speed Tests:
All around a solid 9.5+ Mbits down 1.2+ Mbits up (which is better than my ADSL). That was at 7:30pm (i.e. during peak) which is REALLY impressive, and the great thing is, being on Optus’ network, if the capacity starts to drop, they will have to increase backhaul as it will affect everyone.

Oh latency was minimum 25ms to Sydney servers, max 40ms which (for a wireless connection) is pretty good as well.

Ping to Google:
PING google.com.au (216.58.199.67): 56 data bytes
64 bytes from 216.58.199.67: icmp_seq=0 ttl=57 time=43.034 ms
64 bytes from 216.58.199.67: icmp_seq=1 ttl=57 time=36.329 ms
64 bytes from 216.58.199.67: icmp_seq=2 ttl=57 time=36.929 ms
64 bytes from 216.58.199.67: icmp_seq=3 ttl=57 time=95.825 ms
64 bytes from 216.58.199.67: icmp_seq=4 ttl=57 time=48.156 ms
64 bytes from 216.58.199.67: icmp_seq=5 ttl=57 time=46.453 ms
64 bytes from 216.58.199.67: icmp_seq=6 ttl=57 time=46.295 ms
64 bytes from 216.58.199.67: icmp_seq=7 ttl=57 time=86.664 ms
64 bytes from 216.58.199.67: icmp_seq=8 ttl=57 time=38.985 ms
64 bytes from 216.58.199.67: icmp_seq=9 ttl=57 time=90.676 ms
64 bytes from 216.58.199.67: icmp_seq=10 ttl=57 time=41.184 ms
64 bytes from 216.58.199.67: icmp_seq=11 ttl=57 time=51.356 ms
64 bytes from 216.58.199.67: icmp_seq=12 ttl=57 time=51.094 ms
64 bytes from 216.58.199.67: icmp_seq=13 ttl=57 time=45.356 ms
64 bytes from 216.58.199.67: icmp_seq=14 ttl=57 time=45.770 ms
64 bytes from 216.58.199.67: icmp_seq=15 ttl=57 time=42.470 ms
64 bytes from 216.58.199.67: icmp_seq=16 ttl=57 time=46.336 ms
64 bytes from 216.58.199.67: icmp_seq=17 ttl=57 time=82.122 ms
64 bytes from 216.58.199.67: icmp_seq=18 ttl=57 time=51.616 ms
64 bytes from 216.58.199.67: icmp_seq=19 ttl=57 time=89.515 ms
64 bytes from 216.58.199.67: icmp_seq=20 ttl=57 time=56.448 ms
64 bytes from 216.58.199.67: icmp_seq=21 ttl=57 time=78.328 ms
64 bytes from 216.58.199.67: icmp_seq=22 ttl=57 time=87.604 ms
64 bytes from 216.58.199.67: icmp_seq=23 ttl=57 time=85.792 ms
64 bytes from 216.58.199.67: icmp_seq=24 ttl=57 time=41.673 ms
64 bytes from 216.58.199.67: icmp_seq=25 ttl=57 time=57.311 ms
64 bytes from 216.58.199.67: icmp_seq=26 ttl=57 time=77.987 ms
64 bytes from 216.58.199.67: icmp_seq=27 ttl=57 time=71.153 ms
64 bytes from 216.58.199.67: icmp_seq=28 ttl=57 time=37.018 ms
64 bytes from 216.58.199.67: icmp_seq=29 ttl=57 time=36.622 ms
64 bytes from 216.58.199.67: icmp_seq=30 ttl=57 time=55.370 ms
64 bytes from 216.58.199.67: icmp_seq=31 ttl=57 time=50.308 ms
64 bytes from 216.58.199.67: icmp_seq=32 ttl=57 time=49.839 ms
64 bytes from 216.58.199.67: icmp_seq=33 ttl=57 time=53.784 ms
64 bytes from 216.58.199.67: icmp_seq=34 ttl=57 time=39.506 ms
64 bytes from 216.58.199.67: icmp_seq=35 ttl=57 time=43.988 ms
64 bytes from 216.58.199.67: icmp_seq=36 ttl=57 time=66.147 ms
64 bytes from 216.58.199.67: icmp_seq=37 ttl=57 time=67.601 ms
64 bytes from 216.58.199.67: icmp_seq=38 ttl=57 time=53.858 ms
64 bytes from 216.58.199.67: icmp_seq=39 ttl=57 time=44.125 ms
64 bytes from 216.58.199.67: icmp_seq=40 ttl=57 time=62.543 ms
^C
google.com.au ping statistics —
41 packets transmitted, 41 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 36.329/56.907/95.825/17.595 ms

If you have something you would specifically like me to test please let me know.
Cheers,
Stuart

VividWireless releases new plans with expanded coverage and LTE technology!

Vivid Wireless’ new service no longer uses WiMax technology but instead uses LTE (i.e. mobile) technology which should mean faster speeds & better coverage. The service has made many appearances on my blog historically and in the last 48 hours has released a new service which no should mean better speeds and improved coverage. You can check out the new coverage areas, to see if you are covered in the new reception footprint

From what I have been told thus far, there is no migration plan available for those of you under existing contracts (unless you want to pay the early termination fee), I am also hoping to get some details on what new areas have been added to the coverage footprint which I will update here if such details are made available.

[Update April 9, 2016] : I now have my hands on a new device so I will do testing in the upcoming week and post the details here as soon as they are available. Also I have been told that the coverage is significantly expanded in Melbourne, Adelaide, Sydney and Brisbane (in addition to the already extensive coverage in Perth) so pop on over to the coverage checker and have a look.

Stuart

Update: You can see how the network performs here –> http://technicalnotebook.com/uncategorized/speed-tests-vividwireless-new-network-offering/